Questions?

How long is the warranty on DANGEL equipment?

Our equipment is covered for 2 years parts and labor, unlimited mileage, from the warranty registration date (first registration or 6 months after production), provided the usage recommendations and maintenance schedule are followed.

Is there a service contract or an extended warranty beyond 2 years?

DANGEL does not offer service contracts. DANGEL sells extended warranties of +1 year (100,000 km), +2 years (120,000 km) or +3 years (150,000 km). These are added to the standard 2-year warranty, giving up to 5 years of cover from the date of first registration.

To buy an extended warranty, go through your garage, which will place the order with DANGEL. Prices are listed in the "Public price list" brochure at the bottom of the home page of www.dangel.com.

If you did not request an extended warranty when buying the vehicle or the conversion, you can still request one up to 6 months after the date of first registration. 

In summary:

• Up to 3 years of extra cover on top of the 2-year manufacturer warranty 

• During the warranty period, DANGEL covers all parts and labor costs, even for repeat failures.

• No upfront costs: repairs are covered as soon as they are approved.

• Valid throughout Europe.

• Added resale value: the warranty transfers to the new owner.

The extended warranty remains subject to the usage recommendations and maintenance schedule set out in the owner's manual.  

Does the DANGEL warranty apply in addition to the base vehicle manufacturer's warranty?

Yes. The base vehicle manufacturer's warranty remains valid under its usual terms for vehicles converted by Dangel (stage 2 type-approved). The DANGEL warranty comes on top of it and covers only the components related to the DANGEL conversion.

What are the main exclusions from the DANGEL warranty?

Exclusions include: unauthorized modifications to components, including original manufacturer components; failure to follow the tire recommendations; use of parts not approved by the manufacturer or DANGEL; failures caused by wiring or fitting not originally carried out by Dangel; impacts, falls or tampering; use not in accordance with the owner's manual; force majeure; and failure to follow the maintenance schedule. Routine servicing, inspections and replacement of wear parts are not covered.

Can a conversion by another body builder void my DANGEL warranty?

Yes. DANGEL reserves the right to void the warranty on a vehicle converted or modified by another body builder if that work affects the DANGEL system or conversion. 

DANGEL can also carry out interior fit-outs: ask your garage, which will pass your request on to the DANGEL sales team.

Who should service my DANGEL vehicle?

To ensure the quality and reliability of your vehicle, DANGEL recommends using the after-sales network of your vehicle's brand. 

Under the warranty terms, servicing of the DANGEL conversion components must be carried out by a professional garage. To keep things simple, the mandatory DANGEL service intervals generally match those of the base vehicle. Intervals are given in the owner's manual.

Tell your garage that the vehicle has a DANGEL conversion. Service requirements are listed in the DANGEL owner's manual. If work specific to the conversion is needed, the garage will contact DANGEL via its after-sales technical portal.

What servicing is specific to the DANGEL 4x4 system?

To keep things simple, the mandatory DANGEL service intervals generally match those of the base vehicle. Intervals are given in the owner's manual.

Servicing specific to the DANGEL system depends on the vehicle and the DANGEL solution fitted (mechanical or electric).

Full details are given in the DANGEL owner's manual supplied with the vehicle after conversion. The manual is in your vehicle and is also available to your garage on the DANGEL after-sales technical portal.

What happens if I don't follow the DANGEL maintenance schedule?

Failure to follow the maintenance requirements voids the Automobiles DANGEL warranty. Always keep your invoices: they must show the garage name, invoice date and number, VIN, mileage, details of the work carried out and the oils used (grade and quantity). Only these invoices are accepted as proof for a warranty claim. Servicing must therefore be carried out by an automotive professional: dealer, independent garage or authorized repairer.

Where can I find the list of genuine DANGEL spare parts?

The DANGEL spare parts catalog is available only to automotive professionals via the DANGEL after-sales technical portal. Access requires an account, which you can request here

How can I tell a genuine DANGEL part from a copy?

Copies of Dangel parts are sold on the market without the same quality and safety guarantees. To be sure of getting a genuine part, go to an automotive professional, who will order it directly from Dangel via the after-sales technical portal.  

How long do Dangel spare parts remain available?

Like most vehicle manufacturers, Dangel commits to keeping parts available for at least 10 years after production of a conversion model ends. Your garage can check availability of the parts for your vehicle on the Dangel after-sales technical portal and, if in doubt, contact our after-sales team directly.  

What should I do if the 4x4 system develops a fault?

In the event of a fault or breakdown, refer to your DANGEL owner's manual, which explains what to do. In most cases, contact a garage and tell them the vehicle is fitted with the DANGEL four-wheel-drive system.

On a vehicle with 4WD by Dangel (electric rear axle), the DANGEL control button warning light comes on (orange wrench or red STOP) with a warning beep. What should I do?

Please note: the instructions below apply only to vehicles converted with the 4WD by Dangel electric rear axle system.

If the orange wrench light comes on and goes out after restarting without coming back, the Dangel system has triggered a safety function without detecting any fault. This is normal DANGEL system behavior and does not require a garage visit.

If the orange wrench light comes on every time you use the vehicle, there is a minor fault in the Dangel 4x4 system. Please have the vehicle repaired at a garage. 

If the red STOP light comes on with a warning beep, stop the vehicle immediately and contact a garage, telling them the vehicle is fitted with 4WD by Dangel. 

My vehicle needs to be towed or transported. What do I need to know?

A vehicle fitted with the DANGEL four-wheel-drive system must always be transported on a flatbed. It must never be towed with all four wheels on the ground, or with only the front or rear lifted.

What special precautions apply to tires on a DANGEL vehicle?

Front and rear tires must be the same brand and type, with the same level of wear. Rotate the wheels front to rear regularly on the same side (without swapping sides), and replace tires before they reach the wear indicators if you drive in difficult conditions (snow, mud, etc.).

Wheel alignment settings are usually specific to the DANGEL conversion. Your garage can check them with DANGEL after-sales.

How do I change a wheel?

See the "Changing a wheel" section of your DANGEL owner's manual.

If your vehicle is not raised, use the jack supplied by the manufacturer. 

If your vehicle has been raised by the DANGEL conversion, use only the manufacturer's jack with the dedicated jack spacer supplied by Dangel (placed on the designated jacking point), on firm ground. For how to use the jack, see the manufacturer's handbook in the vehicle.

Are there any precautions when washing the vehicle after use in tough conditions?

Yes. After use in severe conditions (mud, snow, etc.), we recommend removing the wheels for thorough cleaning and checking that the skid plates are not clogged, removing them for cleaning if they are. If you use a pressure washer, keep a safe distance to protect mechanical and electrical components (seals, hoses, connectors, control units).

Can I fit the manufacturer's original towbar?

The manufacturer's towbar is generally not compatible with DANGEL equipment: a specific DANGEL towbar must be fitted. Your garage can check this with DANGEL after-sales.